Ruby Tyger

Shipping

Delivery

UK Standard Delivery £4.45

Returns

RETURN AN ITEM

If you are not 100% satisfied with your order, you can return it to us for a full refund. The item must be returned within 14 of receiving it. Where possible please send back items in their original packaging. All items must be sent back with original labels still intacted and in the same condition you received them. We recommend posting using a signed for service and remember to keep your postage receipt.

 

RETURNING SHOES

If you are returning shoes to us please do not use the shoebox as the outer packaging. Shoeboxes should be wrapped in plastic or paper packaging before being shipped back to us. Our shoe packaging is reusable.

 

RETURN A FAULTY ITEM

Throughout the time that your item/s are being processed it will be checked for quality. The final check is done when your order is packed by our despatch team so we are almost certain that you will be happy with the quality of your order. If you are for any reason not 100% satisfied or there is a fault please info@rubytyger.co.uk including your name, order number and details of the fault and we will do our very best to ship a replacement, repair the item or refund you.

 

Our returns policy does not affect your statutory rights. Please be aware that it is your responsibility to ensure your returned item reaches us safely. We advise that you ship your item/s using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your item/s.

 

Returns Address

No.1 The Mews, IP13 9AN, Framlingham

 

Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray orwater. Avoid scratching your jewellery by storing in a non-abrasive box or pouch.Handle with care and do not apply any unnecessary force.